Return Policy for Speed of Light Products
All of our products come with a 30-day return period. If you're not satisfied with your product within the first 30 days of receiving it, please fill out this form and we'll provide the return instructions. Please note the following for all returns:
• Purchase must be returned in full with original packaging for all devices and components. Product(s) must be in like-new condition. Returns without original packaging and components will be subject to refusal and returned to sender.
• Orders are not eligible for exchange or substitution.
• Original shipping costs are non-refundable.
• All returns received with damaged or missing components will be subject to refusal and returned to sender.
• Return shipping and costs will be your responsibility. Please note that we cannot be held liable for lost or damaged shipments that are returned to us.
• After completing this form, we'll provide you with a return authorization number.
• Returns must be postmarked before the end of the 30-day return period, which commences upon receipt of the product. Returns shipped after 30 days will not be accepted.
• All returned orders will be inspected and processed within 3-5 business days of receipt.
• A fee, totaling the original and return shipping costs, will be deducted from the total refund for all orders refused at the carrier level and/or returned to sender. Please note, refused orders may take longer to refund, as we're unable to complete the return until the product is returned and processed.
• All products listed as Final and/or Closeout Sale are non-refundable. Purchased Final/Closeout sale items are NOT eligible for our standard return.
• All products listed as "Open-box" are non-refundable. These like-new products have been inspected by a Speed of Light technician and repackaged at our facility. Please note, these products have experienced use and may include minor cosmetic blemishes. Open-box products include a standard warranty, which is outlined in our Warranty Page.
• All returns must be pre-approved and provided an authorization number. Any orders returned without an authorization number and/or shipped to the wrong address will be the customers responsibility. Speed of Light Products is not liable for lost or refused returns that did not follow our mandatory instructions.
• If an item is returned to us that is not authorized for return or refund, we will attempt to contact you. We will hold the item(s) for 30 days before discarding.
We reserve the right to reject/refuse the refund for items that do not fit these qualifications.